Introduction to being a Volunteer

Welcome to this certification for volunteers! In this course, you will learn about the most important facets of supporting those people who need support in one or more areas of their lives. 

The course will take approximately three hours to complete. It is divided into eight chapters, with a multiple choice quiz following each chapter to help you repeat the information and test how well you have understood it.                  

In this course you will learn the following:

• The value of your role as a volunteer
• How to create and maintain a safe and healthy work environment
• How to prevent the spreading of infections
• How to assist people in moving safely
• How to provide people with personal care based on their individual needs
• How to communicate well and effectively with different people
• About nutritional requirements and assisting people with eating and drinking
• About the impact of culture on support
• How to maximise a person's well-being and quality of life